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Communication apps aim to solve the communication problem in our society. Today, we have different platforms with different types of communication tools. We use messaging apps on our mobile phones, voice calling apps and SMS messages on our smartphones and we access those communication channels via social media.

There is also a risk of introducing new problems due to integration issues or competition from other existing technologies (such as social media). One way in which this can occur is through unintended interference between two systems.

Communication tools are provided by the companies that offer them and thus the companies themselves have an incentive to improve their products. This is not as simple as it sounds, because with every improvement comes a new problem or a new piece of technology that must be integrated with existing products and services.